OUR PRIVACY POLICIES
Effective Date: 01-01-2026
Business Name: DirecTech Tech Support and I.T. services
Website: www.pcmd.net
Phone: 914.844.1092
Email: INFO@PCMD.NET
Service Area: Westchester, Putnam, Dutchess, New York Metro Area, Fairfield County, Connecticut, and remote support where available.
DirecTech respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, submit a contact form, request service, communicate with us, or use our onsite or remote technology support services.
By using our website, submitting a contact form, requesting service, or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Business name
- Service address or general location
- Information submitted through our contact forms
- Details about your technology needs, devices, systems, software, network, Wi-Fi, internet service, security concerns, or service request
- Communications you send to us by phone, email, text message, website form, or other methods
- Information needed to schedule, provide, document, bill for, or follow up on services
We may also collect limited technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website
- General usage and analytics information
For purposes of this Privacy Policy, “personal information” generally means information that can identify, relate to, describe, or reasonably be associated with an individual.
2. Information You Should Not Submit Through Our Website
Please do not submit highly sensitive information through our contact forms, including:
- Passwords
- Full payment card numbers
- Social Security numbers
- Bank account information
- Private medical information
- Confidential legal documents
- Sensitive business records
- Remote access credentials
- Any information you would not want transmitted through a standard website form
If sensitive information is needed to perform a service, DirecTech will provide appropriate instructions for sharing it more securely.
3. How We Use Your Information
DirecTech may use the information we collect to:
- Respond to your questions or service requests
- Contact you regarding your inquiry
- Schedule onsite or remote support
- Provide computer, networking, Wi-Fi, cybersecurity, AI training, website, digital marketing, video production, or related technology services
- Diagnose, troubleshoot, repair, configure, or support your technology
- Perform Wi-Fi coverage testing, signal evaluation, network optimization, router/access point recommendations, and related connectivity services
- Provide AI demonstrations, training, and consulting to help you understand how AI tools may support your home office, business, marketing, productivity, communication, content creation, and workflow needs
- Improve our website, services, communication, and customer experience
- Maintain appropriate business, service, billing, and support records
- Send service-related updates or follow-up communications
- Protect against fraud, abuse, unauthorized access, malware, cybersecurity threats, or misuse of our systems
- Comply with applicable legal, regulatory, insurance, accounting, tax, security, or business obligations
4. Consent to Contact
When you submit a contact form, call us, email us, text us, or otherwise request assistance, you consent to being contacted by DirecTech using the information you provide. This may include contact by phone, email, text message, or other reasonable communication methods related to your inquiry, requested service, appointment, support issue, estimate, invoice, or business relationship with us.
You may ask us to stop non-essential or marketing-related communications at any time.
5. Contact Form Consent
By submitting a contact form on our website, you agree that the information you enter may be collected, stored electronically, processed, and used by DirecTech for the purpose of responding to your inquiry, contacting you, scheduling service, providing requested information, and maintaining appropriate business records.
You understand that you may withdraw your consent or request that we update or delete your information at any time, subject to legal, accounting, security, dispute-resolution, or legitimate business recordkeeping obligations.
6. Cookies, Analytics, and Website Technologies
Our website may use cookies, analytics tools, tracking technologies, or similar tools to help us understand website traffic, improve the user experience, measure marketing performance, protect the website, and maintain website functionality.
Cookies are small files stored on your device that help websites operate properly or remember certain information. You may be able to adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
We may use third-party services such as website hosting platforms, analytics providers, advertising platforms, email services, CRM systems, security tools, or scheduling systems. These third parties may process information according to their own privacy practices.
7. How We Share Information
DirecTech does not sell your personal information.
We may share information only when reasonably necessary, including with:
- Website hosting providers
- Email, phone, messaging, and communication providers
- Scheduling or customer-management systems
- Remote-support platforms
- IT support tools
- Payment processors, if applicable
- Marketing, analytics, website, or advertising-service providers
- Vendors, subcontractors, or technicians who assist in providing services
- Legal, accounting, tax, insurance, or professional advisors
- Government authorities, regulators, courts, or law enforcement when required or permitted by law
We expect service providers and vendors to use information only for appropriate business purposes and to apply reasonable safeguards.
8. Remote Support and Technical Service Information
If you request remote support, onsite service, computer repair, cybersecurity assistance, Wi-Fi testing, network optimization, device setup, AI training, website support, or related services, we may need to view, access, or collect limited technical information necessary to perform the requested work.
This may include:
- Device information
- System settings
- Software versions
- Error messages
- Network configuration details
- Router, modem, firewall, or access point information
- Wi-Fi signal strength, coverage, interference, or speed-test results
- Security alerts
- System logs
- Application settings
- Other information relevant to diagnosing or resolving your issue
We will only access systems, files, accounts, or information as reasonably necessary to provide the requested service or as authorized by you.
9. Wi-Fi Coverage Testing and Network Optimization
DirecTech specializes in Wi-Fi coverage testing and optimization. When performing these services, we may collect or evaluate technical information about your network environment, such as signal strength, access point placement, dead zones, interference, device connectivity, internet speed, router configuration, and general network performance.
This information is used to identify problems, improve coverage, strengthen reliability, recommend equipment, and optimize your network for better performance.
10. Artificial Intelligence Services and Training
DirecTech offers AI-related training, demonstrations, and consulting to help individuals and businesses understand how artificial intelligence tools can be used productively and responsibly.
AI tools can help with writing, planning, marketing, research, organization, automation, customer communication, content creation, productivity, and business workflows. However, users should be careful when entering information into third-party AI platforms.
You should avoid entering confidential, sensitive, regulated, private, proprietary, financial, medical, legal, or customer information into AI tools unless you understand the privacy, security, and data-use practices of those tools.
DirecTech may provide guidance on responsible AI use, but we are not responsible for the privacy practices, security practices, accuracy, output, business decisions, or data handling of third-party AI platforms.
11. Data Security
DirecTech uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These safeguards may include reasonable access controls, secure communication practices, password protection, account security measures, vendor review, data minimization, and appropriate disposal or retention practices.
No website, email system, remote-support session, electronic transmission, or digital storage method is completely secure. We cannot guarantee absolute security.
New York’s SHIELD Act requires businesses that own or license certain private information of New York residents to implement reasonable safeguards and provide notification after certain qualifying data breaches.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries
- Providing services
- Maintaining customer and service records
- Billing and accounting
- Warranty, follow-up, or support needs
- Legal, insurance, tax, regulatory, or dispute-resolution obligations
- Security and fraud-prevention purposes
- Protecting our rights and business operations
When information is no longer needed, we will delete, archive, anonymize, or securely dispose of it when reasonably practical.
13. New York Privacy and Security Notice
Because DirecTech is located in New York and serves New York residents and businesses, we take our responsibilities regarding personal information seriously.
New York’s SHIELD Act expanded breach-notification obligations and added data-security requirements for businesses that handle New York residents’ private information. DirecTech intends to maintain reasonable safeguards appropriate to the size and nature of our business, the type of information handled, and the services we provide.
If we become aware of a security incident involving personal information, we will evaluate the situation and take appropriate steps consistent with applicable law.
14. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent for certain uses
- Opt out of marketing communications
- Ask questions about how your information is used
- Request that we limit certain processing where legally required
To make a privacy request, contact us at:
INFO@PCMD.NET
914.844.1092
We may need to verify your identity before fulfilling certain requests.
15. Children’s Privacy
Our website and services are intended for adults, homeowners, businesses, and organizations. We do not knowingly collect personal information from children under 13 years old.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, platforms, payment processors, software providers, remote-support tools, AI platforms, or other services.
We are not responsible for the privacy practices, security, content, accuracy, policies, or data handling of third-party websites or services. You should review the privacy policies of any third-party service you use.
17. Email and Text Communications
If you provide your email address or phone number, we may use it to respond to your inquiry, provide service updates, schedule appointments, send estimates, follow up on support requests, send invoices, or communicate about related services.
If we send marketing communications, you may opt out at any time by following the instructions in the message or contacting us directly.
18. Payment Information
If payments are accepted online, by card, or through a third-party processor, payment information may be collected and processed by that third-party payment provider.
DirecTech does not intentionally store full payment card numbers unless specifically disclosed and handled through appropriate secure systems.
You should review the privacy and security policies of the payment processor used for your transaction.
19. Business Transfers
If DirecTech is involved in a merger, acquisition, sale of assets, restructuring, transfer of business operations, or similar transaction, personal information may be transferred as part of that transaction, subject to reasonable confidentiality and privacy protections.
20. Legal Compliance and Protection of Rights
We may use or disclose information when we believe it is reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests, subpoenas, court orders, or legal process
- Protect our rights, property, customers, employees, vendors, or business
- Investigate fraud, abuse, cybersecurity incidents, unauthorized access, or misuse
- Enforce agreements, service terms, estimates, invoices, or policies
- Prevent harm or protect the security of our systems and customers
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
DirecTech
Phone: 914.844.1092
Email: INFO@PCMD.NET
Service Area: Westchester, Putnam, Dutchess, New York Metro Area, Fairfield County, Connecticut, and remote support where available.
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